Business Communication, 2nd Edition
Thomas Means
Cengage Learning, 2010



Chapter 1: Communicating in Your Life

Chapter 2: Diversity and Ethics

Chapter 3: Nonverbal Communication and Teamwork

Chapter 4: Basics of English Grammar

Chapter 5: Mechanics of Writing

Chapter 6: The Writing Process

Chapter 7: Writing Memos, E-mail, and Letters

Chapter 8: Writing to Clients

Chapter 9: Writing Reports

Chapter 10: Graphics and Visual Arts

Chapter 11: Technical Communication

Chapter 12: Technology in the Workplace

Chapter 13: Presentations and Meetings

Chapter 14: Communicating with Customers

Chapter 15: Getting a Job

Appendix A: Glossary

Appendix B: Proofreaders' Marks and Documents Styles

Appendix C: Checkpoint Answers



Introduction to Business & Technology | Business Communications

Computer Applications 1 | Computer Applications 2

Computing in the Modern World | Fundamentals of Web Design | Advanced Web Design

Syllabi | Schedule | Georgia Performance Standards | FBLA | Contact


Updated August 2014


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Introduction to Business & Technology Computer Applications 2 Business Communications Computing in the Modern World Fundamentals of Web Design Advanced Web Design Animation & 3-D Design